Terms of Use

Please read these Terms of Use carefully before using this website.

These terms of use ("Terms") set out the rules for using the website operated by Chronic Pain Recovery Centre Ltd ("we", "us" or "our"). The website at www.chronicpainrecoverycentre.com]  ("our site") provides information about our chronic pain recovery coaching services and allows you to contact us to book sessions and/or find out more. By using our site, you accept these Terms and agree to comply with them.  If you do not agree to these Terms, you must not use our site.

Who we are and how to contact us

Chronic Pain Recovery Centre Ltd is a limited company offering chronic pain recovery coaching.  Our registered office is at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.  You can contact us by emailing info@chronicpainrecoverycentre.com or telephoning +44 (0)7525543100.

We aim to make the site as accessible as possible. If you experience difficulties using the site, please contact us and we will try to help.

Other terms that may apply to you

Our Privacy Policy and Cookie Policy set out how we collect and use your personal data and how we use cookies on our site.  If you purchase coaching services from us, our Client Coaching Agreement will apply in addition to these Terms.  Please read these documents carefully.

Changes to these terms and our site

We may amend these Terms from time to time.  Every time you wish to use our site, please check these Terms to ensure you understand the terms that apply at that time.  We may update and change our site from time to time to reflect changes to our services, users’ needs and our business priorities.  We do not guarantee that our site, or any content on it, will always be available or be uninterrupted and we may suspend, withdraw or restrict the availability of all or any part of our site at any time for business and operational reasons.

International use

We welcome international clients and our site and services are accessible globally. We do not represent that content on or through our site complies with the laws of, or is appropriate or available in, every country. If you access the site or purchase the services from outside the United Kingdom, you do so at your own risk and you are responsible for complying with all local laws and regulatory requirements where they apply. We may limit, geoblock, suspend or withdraw the Website, any content or the services (in whole or part) to comply with law or for operational reasons. Nothing on the site constitutes an offer or solicitation in any jurisdiction where such offer or solicitation would be unlawful. You must not use the site or the services if doing so would breach any applicable sanctions or export-control laws.

Keeping your account details safe

If you set up an account on our site, you must keep your username and password confidential and not disclose them to any third party.  We have the right to disable any account if, in our reasonable opinion, you have failed to comply with any provision of these Terms.  If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site and in the material published on it, including text, graphics, logos, audio and video, copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world).  You may print off one copy and download extracts of any page(s) from our site for your personal use but you must not use any part of the content on our site for commercial purposes without obtaining a licence from us or our licensors.  Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.  If you print off, copy, download or share any part of our site in breach of these Terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies you have made.

No text or data mining, or web scraping

You must not conduct, facilitate, authorise or permit any automated text or data mining, web scraping or similar extraction of data from our site.  The use of any robot, spider, scraper or other automated means to access our site for any purpose without our express written permission is prohibited.

You must not: (a) use the site for any unlawful purpose or in breach of these Terms; (b) commit or attempt to commit fraud; (c) introduce or distribute viruses, malware or other harmful code; (d) promote unsolicited advertising or send spam; (e) simulate communications from us or another service to collect information (phishing); (f) use the site in any way that disrupts our business or harms minors; (g) promote unlawful activity; (h) suggest we endorse any product or service without our written consent; (i) gain unauthorised access to, or attempt to circumvent, any part of the site, systems or accounts; or (j) attempt to bypass password or user-authentication methods.

Rules about linking to our site

You may link to our home page provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.  You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists, and you must not frame our site on any other site.  We reserve the right to withdraw linking permission without notice.

You must not frame our site on any other site or create in-line links (including hot-linking) to images, videos or downloadable files on our site.

You must not suggest any association, approval or endorsement on our part where none exists, and you must not present the link in a way that damages our reputation.

You must not link to any page other than the home page without our prior written permission.

You must not display or use our name, logos or trade marks without our prior written permission (or that of the relevant owner).

Where you link from. You may only link from a website that you own and which does not host unlawful, infringing, misleading, harmful, hateful, or adult content, or content that would otherwise breach these Terms.

You must not imply sponsorship or paid placement by us, or present the link as an advertisement placed by us.

We may withdraw linking permission at any time. You must promptly remove any link and stop any linking when we request you to do so.

If you wish to link to our site other than as set out above, or to use our content in any other way, please contact us at info@chronicpainrecoverycentre.com.

Uploading content to our site

If we offer any interactive services (for example, comments or forums), we may (but are not obliged to) monitor or moderate submissions. We may remove or edit any submission at our discretion. Where we do moderate, we will state how moderation operates and who to contact about submissions of concern.

You warrant that any content you upload: (a) is your own original work and lawfully submitted; (b) is factually accurate or your genuinely held belief; (c) is provided with any necessary third-party consents; (d) is not defamatory, offensive, obscene, sexually explicit, discriminatory or deceptive; and (e) is unlikely to cause offence, embarrassment or annoyance to others.

If we provide any interactive services that allow you to upload content to our site or to make contact with other users of our site, you must comply with the standards set out in our Acceptable Use Policy (if any).  You warrant that any such contribution complies with those standards, and you will be liable to us and indemnify us for any breach of that warranty.  We consider any content you upload to be nonconfidential and nonproprietary and you grant us a nonexclusive, royaltyfree licence to use, reproduce, distribute, prepare derivative works of, display and perform such content.

Rights you grant us to use material you upload

When you upload or post content to our site, you grant us and other users of our site a worldwide, nonexclusive, royaltyfree licence to use, store and copy that content and to distribute and make it available to third parties in connection with the operation of our site and our business.

Usergenerated content is not approved by us

Our site may include information and materials uploaded by other users.  This information and these materials have not been verified or approved by us.  The views expressed by other users on our site do not represent our views or values.

Do not rely on information on this site

The content on our site is provided for general information only.  It is not intended to amount to advice on which you should rely.  We use our best efforts to ensure that the information on our site is accurate, complete and uptodate but we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or uptodate.  Any health, wellbeing, or chronic pain recovery coaching information provided on our site is not medical advice and is not a substitute for professional diagnosis or treatment. You must always seek the advice of your doctor or other qualified health professional before starting our programme or any new health, wellbeing or fitness programmes.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.  We have no control over the contents of those sites or resources.

We may apply these Terms in our discretion. If you breach them, we may suspend or terminate your access to the site, remove or edit any submissions, disclose submissions to law-enforcement authorities and take any action we reasonably consider necessary to remedy the breach.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.  You are responsible for configuring your information technology, computer programmes and platform to access our site and you should use your own virus protection software.  You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful and you must not attempt to gain unauthorised access to our site.

Our responsibility for loss or damage suffered by you

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or any other liability that cannot be excluded or limited under English law.  Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any coaching services, which are set out in our Coaching Agreement.  Subject to this, we will not be liable to any user for any loss or damage arising in connection with the use of, or inability to use, our site or reliance on any content displayed on our site.  We provide our site to consumers for domestic and private use; you agree not to use our site for any commercial or business purposes.

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

Which country’s laws apply to any disputes

I shall try to resolve any disputes with you quickly and efficiently. If you are unhappy with us or our services please contact us as soon as possible. These Terms, their subject matter and their formation are governed by English and Welsh law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.